CliniSYS is a fast-growing telemedicine platform helping doctors and patients connect across Brazil. With healthcare access still uneven across many regions of the country, CliniSYS plays a critical role in bridging the gap by enabling remote consultations.
Video is at the heart of this mission.
Role of Video in Telehealth
Every appointment depends on reliable audio and video to allow doctors to assess patients effectively, build trust, and deliver quality care. For patients, especially those in rural areas or without easy access to hospitals, a seamless video consultation can mean the difference between receiving timely medical advice and postponing treatment.
Yet despite the growing demand for virtual healthcare, CliniSYS struggled to find a video conferencing solution that met their needs for reliability, scalability, and ease of integration.
The Challenge
Before choosing Clan Meeting, the CliniSYS team had tested multiple video conferencing solutions but never fully deployed them. The problems were persistent and costly -
- Unstable connections and glitchy calls made consultations unreliable, creating frustration for both patients and doctors.
- Poor reliability eroded trust in the platform, making adoption difficult among healthcare professionals.
- Complex integration requirements slowed down development cycles and required significant engineering resources, pulling focus from other business priorities.
As Jonathan Jr. Santos, Director of Operations at CliniSYS, explained -
“We experienced poor reliability and unstable connections with other providers. These limitations negatively affected both doctors and patients and prevented us from offering a consistent consultation experience.”
In short, the company could not scale telemedicine effectively without a solution that solved both the user experience and the technical complexity.
The Solution: Clan Meeting
When CliniSYS discovered Clan Meeting, the difference was immediate.
Jonathan recalls -
“Integrating Clan Meeting into CliniSYS was surprisingly easy. Our developers set it up quickly without a large engineering effort. The documentation was clear, the SDKs worked smoothly, and we could adapt the branding seamlessly.”
The lightweight integration meant CliniSYS could move faster without dedicating large teams to video infrastructure. At the same time, Clan Meeting’s customer support played a pivotal role.
“The support team was phenomenal. They answered our questions quickly and even shared valuable tips that helped us make the most of the platform from day one.”
By combining ease of integration, responsive support, and customizable features, Clan Meeting allowed CliniSYS to get video right without slowing down the rest of their roadmap.
The Impact
Switching to Clan Meeting transformed CliniSYS’s telemedicine experience in multiple ways -
- Better call quality and stability - Doctors and patients could now connect smoothly with lower latency, making conversations feel more natural and reliable.
- Rapid adoption - In just the first month with one client, CliniSYS hosted nearly 300 consultations, a clear signal that both the technology and the experience had gained immediate trust.
- Cost efficiency - With the usage-based pricing model (dynamic participant minutes), CliniSYS only paid for actual call time, unlike fixed-fee tools that forced them to overpay for unused capacity.
- Accessibility - Because Clan Meeting is fully web-based, patients could join consultations directly from their browsers, even on mobile devices, without the hassle of installing apps.
- Localization - Full Brazilian Portuguese support ensured the platform was intuitive for local doctors and patients, while multilingual capabilities kept the door open for future international expansion.
From a business standpoint, these improvements led to stronger adoption and meaningful cost savings.
Jonathan summarized the impact this way -
“Clan Meeting has had a very positive impact. Reliability improved, adoption increased, and the pricing model makes it scalable without unnecessary costs.”
Why Clan Meeting Over Others?
CliniSYS had compared Clan Meeting to other video APIs in the market but consistently found competitors lacking.
Clan Meeting stood out for several reasons -
- Developer efficiency - Easier integration with minimal engineering effort.
- Performance - More reliable in real-world telemedicine usage.
- Cost-effectiveness - Usage-based pricing ensured scalability without waste.
- Feature completeness - A full suite of video features - from background filters to file sharing came built in.
- Accessibility - Seamless browser-based experience with no downloads required.
- Localization - Full support in Brazilian Portuguese alongside global multi-language capabilities.
Jonathan puts it simply -
“Clan Meeting was more stable in real-world usage and gave us everything we needed without the extra development overhead.”
Recommendation
Jonathan has a clear message for other companies considering Clan Meeting -
“Clan Meeting is the right choice if you want reliable video features without overloading your development team. It is easy to use, scalable, and comes with everything you need out of the box. The pricing is fair, the support team is excellent, and the accessibility — especially on mobile — is a huge advantage. We highly recommend it.”
Frequently Asked Questions
1. What challenges did CliniSYS face before using Clan Meeting?
CliniSYS struggled with unstable connections, poor reliability, and complex integrations that required heavy developer effort, which limited adoption of telemedicine.
2. How did Clan Meeting improve the telemedicine experience for CliniSYS?
Clan Meeting provided stable, low-latency calls, quick integration, and full localization in Portuguese. This improved trust among patients and doctors while making consultations seamless.
3. What measurable results did CliniSYS achieve with Clan Meeting?
In the first month with one client, CliniSYS hosted over 300 consultations, migrated 70% of appointments to video, and reduced operational costs with usage-based pricing.
4. Why was usage-based pricing important for CliniSYS?
Instead of paying fixed fees, CliniSYS only pays for actual call minutes. This keeps costs fair and supports scalability as appointment volumes grow.
5. How does Clan Meeting compare to other video conferencing solutions?
Unlike other APIs that required complex integration and higher costs, Clan Meeting offered easier setup, built-in features, multilingual support, and better real-world reliability.
